This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.
Course Type | Qualification | ||||||
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Application Mode |
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How to Apply | Please Enquire or Apply Now | ||||||
Study Area |
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Skill Area |
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AQF Level | Level 4: Certificate IV |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
Not Applicable |
Career opportunities include: Office Administrator, Project Officer, Team Leader, Personal Assistant, and Business Coordinator.
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
12-18 months
Core Students must complete six (6) core units and six (6) elective units. Two (2) electives must be selected from Group A For the remaining four (4) elective units:
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BSBWRT411 | Write complex documents | More Information | Training.gov Details | |
BSBXCM401 | Apply communication strategies in the workplace | More Information | Training.gov Details | |
BSBTEC404 | Use digital technologies to collaborate in a work environment | More Information | Training.gov Details | |
BSBTWK401 | Build and maintain business relationships | More Information | Training.gov Details | |
BSBCRT411 | Apply critical thinking to work practices | More Information | Training.gov Details | |
BSBWHS411 | Implement and monitor WHS policies, procedures and programs | More Information | Training.gov Details | |
Group A Elective - Self Development Students must complete six (6) core units and six (6) elective units. Two (2) electives must be selected from Group A For the remaining four (4) elective units
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BSBPEF402 | Develop personal work priorities | More Information | Training.gov Details | |
BSBPEF502 | Develop and use Emotional Intelligence | More Information | Training.gov Details | |
Group B Elective - Leadership Students must complete six (6) core units and six (6) elective units. Two (2) electives must be selected from Group A For the remaining four (4) elective units, for the specialisation in Leadership, four (4) electives must be selected from Group B. The achievement of a Leadership specialisation will be identified on testamurs as follows: BSB40120 Certificate IV in Business (Leadership) |
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BSBLDR411 | Demonstrate leadership in the workplace | More Information | Training.gov Details | |
BSBSTR401 | Promote innovation in team environments | More Information | Training.gov Details | |
BSBCMM412 | Lead difficult conversations | More Information | Training.gov Details | |
BSBCMM411 | Make presentations | More Information | Training.gov Details | |
BSBXTW401 | Lead and facilitate a team | More Information | Training.gov Details | |
Group C Elective - Business Administration Students must complete six (6) core units and six (6) elective units. Two (2) electives must be selected from Group A For the remaining four (4) elective units, for the specialisation in Business Administration, four (4) electives must be selected from Group C. The achievement of a Business Administration specialisation will be identified on testamurs as follows: BSB40120 Certificate IV in Business (Administration) |
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BSBHRM417 | Support human resource functions and processes | More Information | Training.gov Details | |
BSBTEC402 | Design and produce complex spreadsheets | More Information | Training.gov Details | |
BSBTEC401 | Design and produce complex text documents | More Information | Training.gov Details | |
BSBOPS405 | Organise business meetings | More Information | Training.gov Details | |
Group D Elective - Business Operations Students must complete six (6) core units and six (6) elective units. Two (2) electives must be selected from Group A For the remaining four (4) elective units
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BSBHRM415 | Coordinate recruitment and onboarding | More Information | Training.gov Details |
Sequence | Unit |
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1 | BSBWRT411 - Write complex documents |
2 | BSBXCM401 - Apply communication strategies in the workplace |
3 | BSBTEC404 - Use digital technologies to collaborate in a work environment |
4 | BSBTWK401 - Build and maintain business relationships |
5 | BSBCRT411 - Apply critical thinking to work practices |
6 | BSBWHS411 - Implement and monitor WHS policies, procedures and programs |
7 | BSBPEF402 - Develop personal work priorities |
8 | BSBPEF502 - Develop and use Emotional Intelligence |
9 | BSBTEC402 - Design and produce complex spreadsheets |
10 | BSBTEC401 - Design and produce complex text documents |
11 | BSBOPS405 - Organise business meetings |
12 | BSBXTW401 - Lead and facilitate a team |
Unit Code | Unit Name |
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BSBLDR411 | Demonstrate leadership in the workplace |
BSBSTR401 | Promote innovation in team environments |
BSBCMM412 | Lead difficult conversations |
BSBCMM411 | Make presentations |
BSBHRM417 | Support human resource functions and processes |
BSBHRM415 | Coordinate recruitment and onboarding |
Assessment Types |
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Written/Electronic Assessment |
Practical Task |
Project |
RPL |