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CQUni Handbook
Previous Version
Version Effective: 11th of September, 2024
CHC33021 - Certificate III in Individual Support
Course Details
Course Summary
This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.
These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
Entry Requirements
Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equivalent or higher level course.
There are no other entry requirements for this qualification, however students should ensure that they are able to meet the mandatory checks required for placement.
Vocational Placement and Work Integrated Learning
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
To complete this course, you will be required to complete an approved work placement of 120 hours. Students who are currently working in a relevant role may be eligible to undertake placement with their existing employer, subject to approval from the relevant Educational Team Leader and agreement from the employer.
You will be required to complete a Placement Application Form. This form allows you to apply for approval to complete your placement within your workplace or alternatively, request to attend a CQUniversity-sourced placement. If your workplace does not meet the required criteria for the training package to undertake your placement hours then, CQUniversity will arrange a work placement for you.
CQUniversity’s Workforce Integrated Learning (WIL) team will aim to source a placement located within your community; however, circumstances may require you to relocate to complete the placement.
Mandatory placement checks are compulsory for this course and it is important that students ensure they can meet the requirements for these checks. Mandatory Check inquiries can be directed to WILCompliance@cqu.edu.au and further detailed information can be sourced by clicking on the following link: IMMUNISATIONS AND VACCINATIONS WIL DOCUMENT.
You may also be required to undertake a pre-placement interview with the host organisation and placement may be subject to you meeting the organisation's requirements.
Course Details
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| Student Availability |
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| Fees |
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| Application Mode |
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| How to Apply | Please Enquire or Apply Now | ||||||||||||||||
| Study Area |
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| Skill Area |
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| AQF Level | Level 3: Certificate III |
Admission Codes
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Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
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Student Outcomes, Career Opportunities and Occupations
Occupational Outcome: Assistant In Nursing, Personal Care Attendant, Community Care Worker, Support Worker, Disability Support Worker
Course Structures
In order to complete this course, you must:
- Complete 9 core units
- Complete 6 elective units
Study Mode Definitions
- Online: Online courses provide the flexibility to study without normally requiring a student to visit a campus. Course content is studied through a number of means including the use of online discussion forums, electronic library resources, by contacting lecturers and teachers, and receiving study materials online/electronically. Work integrated learning, including placements, may be included in some courses.
- On-campus: Students studying in on-campus mode typically are expected to attend and participate in regular, structured on-campus teaching and learning activities throughout the University’s academic term. These activities may include lectures, tutorials, workshops and practice, online or other activities and normally will be timetabled at a CQUniversity campus or approved delivery site.
- Mixed Mode: Students studying in mixed mode will participate in a combination of online learning activities in addition to site-specific learning activities, which may include residential schools, co-op placements and/or work-integrated learning as a compulsory requirement of a unit. The additional site-specific learning activities are what differentiates a mixed-mode unit from an online unit.
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
Please select a course structure from the options below:
Standard Course Structure- Mixed Mode
This program can take up to 12 months to complete. Students may complete this course sooner if they are currently working in industry as a support worker or have increased capacity to participate in their study.
Initial unit enrolments include:
- CHCDIV001 Work with diverse people,
- CHCLEG001 Work legally and ethically, and
- CHCCOM005 Communicate and work in health or community services
Students are advised to not enroll into any further units at this point.
If you have previously completed any of the above units, you may be eligible for credit transfer.
Credit transfer is when you have previously completed equivalent competencies or learning outcomes (via formal learning) in the same or similar field in which they are currently studying.
- RPL/RCC/Credit
- Mixed Mode
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Core All nine (9) core units must be undertaken. Students must choose one (1) specialisation, Ageing or Disability.
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|---|---|---|---|---|
| CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
| CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
| CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
| HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
| HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
| CHCCCS041 | Recognise health body systems | More Information | Training.gov Details | |
| CHCCCS031 | Provide individualised support | More Information | Training.gov Details | |
| CHCCCS038 | Facilitate the empowerment of people receiving support | More Information | Training.gov Details | |
| CHCCCS040 | Support independence and well being | More Information | Training.gov Details | |
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Elective - AGEING SPECIALISATION For the ageing specialisation, choose all 6 electives. |
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| CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
| CHCCCS036 | Support relationships with carer and family | More Information | Training.gov Details | |
| CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
| CHCAGE013 | Work effectively in aged care | More Information | Training.gov Details | |
| CHCAGE011 | Provide support to people living with dementia | More Information | Training.gov Details | |
| CHCPAL003 | Deliver care services using a palliative approach | More Information | Training.gov Details | |
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Elective - DISABILITY SPECIALISATION For the disability specialisation, choose all 6 electives. |
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| CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
| CHCCCS036 | Support relationships with carer and family | More Information | Training.gov Details | |
| CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
| CHCDIS020 | Work effectively in disability support | More Information | Training.gov Details | |
| CHCDIS011 | Contribute to ongoing skills development using a strengths-based approach | More Information | Training.gov Details | |
| CHCDIS012 | Support community participation and social inclusion | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | CHCLEG001 - Work legally and ethically |
| 1 | CHCDIV001 - Work with diverse people |
| 1 | CHCCOM005 - Communicate and work in health or community services |
| 2 | HLTINF006 - Apply basic principles and practices of infection prevention and control |
| 2 | HLTWHS002 - Follow safe work practices for direct client care |
| 2 | CHCCCS041 - Recognise health body systems |
| 3 | CHCCCS031 - Provide individualised support |
| 3 | CHCCCS038 - Facilitate the empowerment of people receiving support |
| 3 | CHCCCS040 - Support independence and well being |
| 4 | CHCMHS001 - Work with people with mental health issues |
| 4 | CHCCCS036 - Support relationships with carer and family |
| 4 | CHCCCS037 - Visit client residence |
| 4 | CHCMHS001 - Work with people with mental health issues |
| 4 | CHCCCS036 - Support relationships with carer and family |
| 4 | CHCCCS037 - Visit client residence |
| 5 | CHCAGE013 - Work effectively in aged care |
| 5 | CHCAGE011 - Provide support to people living with dementia |
| 5 | CHCPAL003 - Deliver care services using a palliative approach |
| 5 | CHCDIS020 - Work effectively in disability support |
| 5 | CHCDIS011 - Contribute to ongoing skills development using a strengths-based approach |
| 5 | CHCDIS012 - Support community participation and social inclusion |
RPL Structure
RPL only
- RPL/RCC/Credit
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Core All nine (9) core units must be undertaken plus ageing Specialisation only.
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|---|---|---|---|---|
| CHCCCS031 | Provide individualised support | More Information | Training.gov Details | |
| CHCCCS038 | Facilitate the empowerment of people receiving support | More Information | Training.gov Details | |
| CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
| CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
| CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
| HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
| CHCCCS040 | Support independence and well being | More Information | Training.gov Details | |
| CHCCCS041 | Recognise health body systems | More Information | Training.gov Details | |
| HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
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Electives For the ageing specialisation, choose all 6 electives. |
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| HLTAID011 | Provide First Aid | More Information | Training.gov Details | |
| CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
| CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
| CHCCCS036 | Support relationships with carer and family | More Information | Training.gov Details | |
| CHCPAL003 | Deliver care services using a palliative approach | More Information | Training.gov Details | |
| CHCAGE011 | Provide support to people living with dementia | More Information | Training.gov Details | |
| CHCAGE013 | Work effectively in aged care | More Information | Training.gov Details | |
| CHCDIS012 | Support community participation and social inclusion | More Information | Training.gov Details | |
| CHCDIS011 | Contribute to ongoing skills development using a strengths-based approach | More Information | Training.gov Details | |
| CHCDIS020 | Work effectively in disability support | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | CHCCCS037 - Visit client residence |
| 1 | CHCMHS001 - Work with people with mental health issues |
| 1 | CHCCCS036 - Support relationships with carer and family |
| 2 | CHCPAL003 - Deliver care services using a palliative approach |
| 2 | CHCAGE011 - Provide support to people living with dementia |
| 2 | CHCAGE013 - Work effectively in aged care |
| 3 | CHCDIS012 - Support community participation and social inclusion |
| 3 | CHCDIS011 - Contribute to ongoing skills development using a strengths-based approach |
| 3 | CHCDIS020 - Work effectively in disability support |
The following units have no specific enrolment order and you should discuss the order of enrolment for these with your teacher.
| Unit Code | Unit Name |
|---|---|
| CHCCCS031 | Provide individualised support |
| CHCCCS038 | Facilitate the empowerment of people receiving support |
| CHCCOM005 | Communicate and work in health or community services |
| CHCDIV001 | Work with diverse people |
| CHCLEG001 | Work legally and ethically |
| HLTWHS002 | Follow safe work practices for direct client care |
| CHCCCS040 | Support independence and well being |
| CHCCCS041 | Recognise health body systems |
| HLTINF006 | Apply basic principles and practices of infection prevention and control |
| HLTAID011 | Provide First Aid |
RURAL AND REMOTE PILOT TRAINING STRUCTURE
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
This program will be delivered over 12 months.
Students will have access to on-line resources and assessments via the CQU Moodle and other relevant resources.
Students will be supported by face to face delivery, telephone, email and ZOOM sessions. Students will also have access to on-line Library resources and learning support. Students will also be required to complete on job assessment with third party verification.
Students must attend practical skills workshops that includes a summary of the unit learning material, followed by practical/simulated skills assessments.
Students must have successfully commenced or completed the Unit written assessments in Moodle units prior to attending the practical skills workshop.
- On-campus
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DELIVERY SEQUENCE Units must be completed in this order, enrol into only two units at a time. All nine (9) core units must be undertaken. RRH- Ageing Specialisation chosen only HLTAID011 Apply First Aid- Provided by External Provider will be Credit Transferred to the students course planner when completed.
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|---|---|---|---|---|
| HLTAID011 | Provide First Aid | More Information | Training.gov Details | |
| CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
| CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
| HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
| CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
| HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
| CHCCCS041 | Recognise health body systems | More Information | Training.gov Details | |
| CHCCCS040 | Support independence and well being | More Information | Training.gov Details | |
| CHCCCS031 | Provide individualised support | More Information | Training.gov Details | |
| CHCCCS038 | Facilitate the empowerment of people receiving support | More Information | Training.gov Details | |
| CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
| CHCAGE011 | Provide support to people living with dementia | More Information | Training.gov Details | |
| CHCAGE013 | Work effectively in aged care | More Information | Training.gov Details | |
| CHCPAL003 | Deliver care services using a palliative approach | More Information | Training.gov Details | |
| CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
Unit Sequence
Below is the recommended study sequence for this course. Please enrol in your units as per the following order.
Units with the same sequence number should be enrolled into at the same time.
Units with the same sequence number should be enrolled into at the same time.
| Sequence | Unit |
|---|---|
| 1 | HLTAID011 - Provide First Aid |
| 2 | CHCCOM005 - Communicate and work in health or community services |
| 3 | CHCLEG001 - Work legally and ethically |
| 4 | HLTWHS002 - Follow safe work practices for direct client care |
| 5 | CHCDIV001 - Work with diverse people |
| 6 | HLTINF006 - Apply basic principles and practices of infection prevention and control |
| 7 | CHCCCS041 - Recognise health body systems |
| 8 | CHCCCS040 - Support independence and well being |
| 9 | CHCCCS031 - Provide individualised support |
| 10 | CHCCCS038 - Facilitate the empowerment of people receiving support |
| 11 | CHCMHS001 - Work with people with mental health issues |
| 12 | CHCAGE011 - Provide support to people living with dementia |
| 13 | CHCAGE013 - Work effectively in aged care |
| 14 | CHCPAL003 - Deliver care services using a palliative approach |
| 15 | CHCCCS037 - Visit client residence |
Course Assessment Information
RPL - Students who have previous informal and formal learning need to advise their trainer/assessor prior to enrolment. If the student wishes to apply for an RPL they need to apply to the RPL Centre.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
Credit transfer - If credit for relevant formal qualifications is sought, then the process will be actioned after the student has enrolled in at least one unit of competency as directed by the relevant trainer/assessor. The Trainer/Assessor will work with the student on their credit transfer application, and provide advice and support as necessary.
| Assessment Types |
|---|
| Written/Electronic Assessment |
| Practical Task |
| RPL |
| Third Party Verification |
Course Learning Outcomes
Where and when can I start?
Please view the more details information for any additional information related to this course.
Residential Schools/Workshops
Standard Course Structure- Mixed Mode
This course includes compulsory site-specific attendance at residential schools and/or workshops. Select your preferred location for further details.
Mixed Mode
CHC33021 Residential Schools
| Location | Mixed Mode |
|---|---|
| Start Date | To Be Advised |
| End Date | To Be Advised |
| Start Time | To Be Advised |
| End Time | To Be Advised |
| Compulsory | Yes |
Domestic 2023 Availabilities
Standard Course Structure- Mixed Mode
Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
August: Full Time/Part Time
October: Full Time/Part Time
RPL Structure
There are currently no intakes scheduled for this course structure.
RURAL AND REMOTE PILOT TRAINING STRUCTURE
There are currently no intakes scheduled for this course structure.
Domestic 2024 Availabilities
Standard Course Structure- Mixed Mode
Mixed Mode
Mixed Mode includes a combination of online learning activities and compulsory site-specific attendance at residential schools and/or workshops.
February: Full Time/Part Time
April: Full Time/Part Time
June: Full Time/Part Time
August: Full Time/Part Time
October: Full Time/Part Time
RPL Structure
There are currently no intakes scheduled for this course structure.
RURAL AND REMOTE PILOT TRAINING STRUCTURE
There are currently no intakes scheduled for this course structure.
For individual class days and times for each intake please check the TAFE Timetable located here
The availabilities shown above are for the current and future years. To view any historic availabilities please press "Show Historic Availabilities" below:
Show Historic Availabilities
Show Historic Availabilities
More Details
More Details
Timetable Information
Please access your timetable via the link here. Click on your chosen Course Timetable, then locate the tab of the Campus you are enrolled in to view your timetable.
Residential School Information
As this course is delivered through a blended delivery method (Mixed Mode), students will be required to undertake 2 blocks of residential schools throughout the duration of their course: 1 x 1 day block and 1 x 3 day block as scheduled by CQUniversity to prepare for vocational placements.
Residential schools for this course are conducted on campus in Bundaberg, Gladstone, Mackay City, Rockhampton North and Townsville.
Throughout the duration of this course, students will be required to undertake 2 blocks of residential schools: 1 x 1 day block and 1 x 3 day block, at a campus of their choosing.
**Residential school dates will be confirmed by your teacher in accordance with your commencement intake and course progression. Students are advised to confirm dates with their teacher prior to making travel and personal arrangements.
Residential 1 date (1 day)
**Undertaken once you have completed the 1st sequence of units and have completed, (or at least enrolled into) the 2nd sequence units.
Residential 2 dates (3 day)
**Undertaken once you have completed the 3rd sequence of units and completed, (or at least enrolled into) the 4th sequence of units.
Mandatory Check Requirements
As per the CQU Immunisation Policy and for patient and student safety, students are required to meet Mandatory Check Requirements prior to completing their Vocational Placement.
Please click here for full details of your requirements.
Please (fix space) see mandatory check cut off dates here. You will not be eligible to proceed to placement if you fail to meet the deadline.
Any enquiries regarding Mandatory Checks should be directed to the WIL (Work Integrated Learning) Team via email to WILCompliance@cqu.edu.au or call (07) 4930 9124.
Vocational Placement
Students are required to:
- Meet Mandatory Check Requirements as per the CQU Immunisation Policy and for patient and student safety.
- Complete a mandatory work placement of at least 120 hours of direct support work in at least one aged care, home and community, disability or community service organisation, and
- Meet the assessment conditions per unit of competency, which includes work placement and/or simulated assessment
Depending upon the capacity of the health care providers/facilities in the student’s geographical area, students may be expected to travel to an alternative location to complete their prescribed work placement. Students will only be offered one placement per student, per course, per term.
Any enquiries regarding Vocational Placement should be directed to the WIL (Work Integrated Learning) Team via email to WILNMSS@cqu.edu.au or call (07) 4930 9124, option 4.
Resource and Computing Requirements
It is a requirement that you have access to internet connection to access online resources which would include email, ZOOM, Microsoft Teams and Moodle.
It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission.
All submissions of assessment must be uploaded electronically to the VET Moodle platform.