This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.
These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.
There are no other entry requirements for this qualification.
Students must complete a Vocational Placement and/or Work Integrated Learning as part of this qualification.
Additional information
Vocational placement of at least 120 hours is required and is organised by CQUniversity. A vocational placement competency logbook must be signed off to confirm essential skills gained. If the student is employed as a support worker, they may be eligible to complete the 120 hours in their workplace.
To determine the students’ eligibility to complete the vocational component in their workplace or a placement arranged by the CQU Work Integrated Learning (WIL) team, a placement application form will be required to be completed by all students undertaking this course.
For vocational placement, students must undergo compulsory pre-placement requirements as outlined in the Mandatory Checks Requirements.
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Student Availability |
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Fees |
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Application Mode |
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How to Apply | Please Enquire or Apply Now | ||||||||||||||||
Study Area |
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Skill Area |
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AQF Level | Level 3: Certificate III |
Domestic Students Tertiary Admission Centre Codes (TAC) Codes |
Not Applicable |
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International Students CRICOS Codes |
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Occupational Outcome: Assistant In Nursing, Personal Care Attendant, Community Care Worker, Support Worker, Disability Support Worker
Study Mode Definitions
*All study modes may include Vocational placement and/or work integrated learning.
Select a course structure below to view the delivery details, including the different study modes offered for each structure.
This program can take up to 12 months to complete. Students may complete this course sooner if they are currently working in industry as a support worker or have increased capacity to participate in their study.
Initial unit enrolments include:
Students are advised to not enroll into any further units at this point.
If you have previously completed any of the above units, you may be eligible for credit transfer.
Credit transfer is when you have previously completed equivalent competencies or learning outcomes (via formal learning) in the same or similar field in which they are currently studying.
Core All nine (9) core units must be undertaken. Students must choose one (1) specialisation, Ageing or Disability.
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CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
CHCCCS041 | Recognise health body systems | More Information | Training.gov Details | |
HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
CHCCCS038 | Facilitate the empowerment of people receiving support | More Information | Training.gov Details | |
CHCCCS031 | Provide individualised support | More Information | Training.gov Details | |
CHCCCS040 | Support independence and well being | More Information | Training.gov Details | |
Elective - AGEING SPECIALISATION For the ageing specialisation, choose all 6 electives. |
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CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
CHCCCS036 | Support relationships with carer and family | More Information | Training.gov Details | |
CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
CHCAGE011 | Provide support to people living with dementia | More Information | Training.gov Details | |
CHCPAL003 | Deliver care services using a palliative approach | More Information | Training.gov Details | |
CHCAGE013 | Work effectively in aged care | More Information | Training.gov Details | |
Elective - DISABILITY SPECIALISATION For the disability specialisation, choose all 6 electives. |
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CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
CHCCCS036 | Support relationships with carer and family | More Information | Training.gov Details | |
CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
CHCDIS012 | Support community participation and social inclusion | More Information | Training.gov Details | |
CHCDIS011 | Contribute to ongoing skills development using a strengths-based approach | More Information | Training.gov Details | |
CHCDIS020 | Work effectively in disability support | More Information | Training.gov Details |
Sequence | Unit |
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1 | CHCDIV001 - Work with diverse people |
1 | CHCCOM005 - Communicate and work in health or community services |
1 | CHCLEG001 - Work legally and ethically |
2 | CHCCCS041 - Recognise health body systems |
2 | HLTWHS002 - Follow safe work practices for direct client care |
2 | HLTINF006 - Apply basic principles and practices of infection prevention and control |
3 | CHCCCS038 - Facilitate the empowerment of people receiving support |
3 | CHCCCS031 - Provide individualised support |
3 | CHCCCS040 - Support independence and well being |
4 | CHCCCS037 - Visit client residence |
4 | CHCCCS036 - Support relationships with carer and family |
4 | CHCMHS001 - Work with people with mental health issues |
4 | CHCCCS037 - Visit client residence |
4 | CHCCCS036 - Support relationships with carer and family |
4 | CHCMHS001 - Work with people with mental health issues |
5 | CHCAGE011 - Provide support to people living with dementia |
5 | CHCPAL003 - Deliver care services using a palliative approach |
5 | CHCAGE013 - Work effectively in aged care |
5 | CHCDIS012 - Support community participation and social inclusion |
5 | CHCDIS011 - Contribute to ongoing skills development using a strengths-based approach |
5 | CHCDIS020 - Work effectively in disability support |
This structure provides the opportunity for experienced workers to have their knowledge, skills and experience recognised.
Core All nine (9) core units + six (6) electives chosen from the list below must be completed to be eligible to be awarded the CHC33021 qualification.
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CHCCCS038 | Facilitate the empowerment of people receiving support | More Information | Training.gov Details | |
CHCCCS031 | Provide individualised support | More Information | Training.gov Details | |
HLTINF006 | Apply basic principles and practices of infection prevention and control | More Information | Training.gov Details | |
CHCCCS041 | Recognise health body systems | More Information | Training.gov Details | |
CHCCCS040 | Support independence and well being | More Information | Training.gov Details | |
HLTWHS002 | Follow safe work practices for direct client care | More Information | Training.gov Details | |
CHCLEG001 | Work legally and ethically | More Information | Training.gov Details | |
CHCDIV001 | Work with diverse people | More Information | Training.gov Details | |
CHCCOM005 | Communicate and work in health or community services | More Information | Training.gov Details | |
Electives To be eligible for the ageing specialisation a student must seek RPL for sequences1 & 2. A student seeking the disability specialisation must seek RPL units from sequences 1 & 3. If a combination of units from all sequences are selected, no specialisation we be granted. |
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HLTAID011 | Provide First Aid | More Information | Training.gov Details | |
CHCCCS037 | Visit client residence | More Information | Training.gov Details | |
CHCMHS001 | Work with people with mental health issues | More Information | Training.gov Details | |
CHCCCS036 | Support relationships with carer and family | More Information | Training.gov Details | |
CHCPAL003 | Deliver care services using a palliative approach | More Information | Training.gov Details | |
CHCAGE011 | Provide support to people living with dementia | More Information | Training.gov Details | |
CHCAGE013 | Work effectively in aged care | More Information | Training.gov Details | |
CHCDIS012 | Support community participation and social inclusion | More Information | Training.gov Details | |
CHCDIS011 | Contribute to ongoing skills development using a strengths-based approach | More Information | Training.gov Details | |
CHCDIS020 | Work effectively in disability support | More Information | Training.gov Details |
Sequence | Unit |
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1 | CHCCCS037 - Visit client residence |
1 | CHCMHS001 - Work with people with mental health issues |
1 | CHCCCS036 - Support relationships with carer and family |
2 | CHCPAL003 - Deliver care services using a palliative approach |
2 | CHCAGE011 - Provide support to people living with dementia |
2 | CHCAGE013 - Work effectively in aged care |
3 | CHCDIS012 - Support community participation and social inclusion |
3 | CHCDIS011 - Contribute to ongoing skills development using a strengths-based approach |
3 | CHCDIS020 - Work effectively in disability support |
Unit Code | Unit Name |
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CHCCCS038 | Facilitate the empowerment of people receiving support |
CHCCCS031 | Provide individualised support |
HLTINF006 | Apply basic principles and practices of infection prevention and control |
CHCCCS041 | Recognise health body systems |
CHCCCS040 | Support independence and well being |
HLTWHS002 | Follow safe work practices for direct client care |
CHCLEG001 | Work legally and ethically |
CHCDIV001 | Work with diverse people |
CHCCOM005 | Communicate and work in health or community services |
HLTAID011 | Provide First Aid |
Assessment Types |
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Written/Electronic Assessment |
Practical Task |
RPL |
Third Party Verification |
Location | Mixed Mode |
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Start Date | To Be Advised |
End Date | To Be Advised |
Start Time | To Be Advised |
End Time | To Be Advised |
Compulsory | Yes |
Timetable Information
Please access your timetable via the link here. Click on your chosen Course Room Guide, then locate the tab of Campus that you are enrolled in to view your timetable.
Residential School Information
As this course is delivered through a blended delivery method (Mixed Mode), students will be required to undertake 2 blocks of residential schools throughout the duration of their course: 1 x 1day block and 1 x 3 day block as scheduled by CQUniversity in order to prepare for vocational placements.
Residential schools for this course are conducted on campus in Bundaberg, Gladstone, Mackay City, Rockhampton North and Townsville.
Throughout the duration of this course, students will be required to undertake 2 blocks of residential schools: 1 x 1-day block and 1 x 3-day block, at a campus of their choosing.
**Residential school dates will be confirmed by your teacher in accordance with your commencement intake and course progression. Students are advised to confirm dates with their teach prior to making travel and personal arrangements.
Residential 1 dates (1-day)
**Undertaken once you have completed the 1st sequence of units and have completed, (or at least enrolled into) the 2nd sequence units.
Residential 2 dates (3-day)
**Undertaken once you have completed the 3rd sequence of units and completed, (or at least enrolled into) the 4th sequence of units.
2024 RESIDENTIAL SCHOOL DATES
Townsville | Mackay City | Rockhampton North | Gladstone | Bundaberg | |||||
Residential School 1 |
Residential School 2 |
Residential School 1 |
Residential School 2 |
Residential School 1 |
Residential School 2 |
Residential School 1 |
Residential School 2 |
Residential School 1 |
Residential School 2 |
26th Feb | 27th - 29th Feb | 26th Feb | 27th-29th Feb | 5th Feb | 6th-8th Feb | 12th Feb | 13th-15th Feb | 29th Jan | 30th Jan-1st Feb |
15th Apr | 16th - 18th Apr | 2nd Apr | 3rd-5th Apr | 8th Apr | 9th-11th Apr | 2nd Apr | 3rd-5th Apr | 29th Apr | 30th Apr-2nd May |
10th Jun | 11th - 13th June | 24th Jun | 25th-27th June | 10th Jun | 11th-13th June | 3rd Jun | 4th-6th June | 10th Jun | 11th-13th June |
2nd Sep | 3rd - 5th Sep | 9th Sep | 10th-12th Sep | 26th Aug | 27th-29th Aug | 2nd Sep | 3rd-5th Sep | 24th Sep |
25th-27th Sep |
11th Nov | 12th-14th Nov | 25th Nov | 26th-28th Nov | 4th Nov | 5th-7th Nov | 11th Nov | 12th-14th Nov | 18th Nov | 19th-21st Nov |
As per the CQU Immunisation Policy and for patient and student safety, students are required to meet Mandatory Check Requirements prior to completing their Vocational Placement.
Please click here for full details of your requirements.
Please see mandatory check cut off dates here. You will not be eligible to proceed to placement if you fail to meet the deadline.
Any enquiries regarding Mandatory Checks should be directed to the WIL (Work Integrated Learning) Team via email to WILCompliance@cqu.edu.au or call (07) 4930 9124.
Vocational Placement
Students are required to:
- Meet Mandatory Check Requirements as per the CQU Immunisation Policy and for patient and student safety.
- Complete a mandatory work placement of at least 120 hours of direct support work in at least one aged care, home and community, disability or community service organisation, and
- Meet the assessment conditions per unit of competency, which includes work placement and/or simulated assessment
Depending upon the capacity of the health care providers/facilities in the student’s geographical area, students may be expected to travel to an alternative location in order to complete their prescribed work placement. Students will only be offered one placement per student, per course, per term.
Any enquiries regarding Vocational Placement should be directed to the WIL (Work Integrated Learning) Team via email to WILNMSS@cqu.edu.au or call (07) 4930 9124, option 4.
Resource and Computing Requirements
It is a requirement that you have access to internet connection to access online resources which would include email, ZOOM, Microsoft Teams and Moodle.
It is strongly recommended that you have access to a broadband connection or higher to access online resources that would include but are not limited to, email, internet, video streaming, electronic assessment submission.
All submissions of assessment must be uploaded electronically to the VET Moodle platform.